SmoovPay Support Center
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How to get a SmoovPay Account?
How to accept credit card online?
What does it take to 'pass' the assessment?
What happens to the money if merchant fail the assessment?
See all 8 articles
I have not received my orders
How do I cancel my order and get a refund?
Can I check the status of my order/shipment from SmoovPay?
How long can i expect a refund from merchant?
How do I track if the transaction is successful?
What is SmoovPay's payment process like?
How do I integrate my IOS/Android application with SmoovPay?
How do I integrate my E-Commerce site with SmoovPay?
Will SmoovPay send me STR if the transaction fail?
See all 16 articles
How to reset password in SmoovPay?
Can I change my email address?
Can I use an email address registered with another SmoovPay account?
Change of password every 90 days.
Can I use the funds in Smoovpay to pay for other services or purchases?
See all 6 articles
Table of Content
SmoovPay Merchant Account at a Glance
User Manual (For Merchant)
1.1 Business Profile
1.2 Account Balance
1.3 Change Password
1.4 Operator Management
2. Full Payment History
See all 17 articles
What is the chargeback limit for SmoovPay?
What is the chargeback process like?
How to create a SmoovPay account
Will Singapore credit card owner receive OTP if I enable Non 3-D Secure Card?
See all 9 articles
Do I get my money withdraw daily, monthly or every 3 days?
What is withdrawal assessments?
Why is my withdrawal taking so long?
In which currency can i withdraw from Smoovpay?
What are the charges to withdrawal process?
See all 7 articles
How to calculate the "FEES" per transaction
Do you accept oversea transaction?
What currencies are supported by SmoovPay?
What credit cards can be used with SmoovPay?
Do you support recurring payment?
See all 17 articles
What is 3-D authentication?
What is 3D SecureCode or Verified by Visa?
Help Desk Software