To confirm the delivery address and delivery date for your order, please contact the online store or merchant from which you made the purchase. 

The online store / merchant is responsible at all times for any enquires relating to the payment and deliverable of your order. You should find the online store / merchant’s contact details displayed on their website, the store purchase receipt, and on the SmoovPay transaction confirmation email. ​

Unfortunately, if you have been unable to contact the online store / merchant that you have purchased from, please write in to us, we will reply you as soon as possible. 

​SmoovPay only provide online stores with the ability to accept card payments securely over the internet. We do not hold information about the goods/services you have ordered or their delivery status, and are not able to cancel your order or provide you with a refund. However, we understand your dissatisfaction and will inform the merchant as soon as possible.