Withdrawal

Frequently asked questions on withdrawal in SmoovPay.

Do I get my money withdraw daily, monthly or every 3 days?
We process withdrawal on monthly basis (1st Friday of every month) without additional fees for withdrawal amounts <$500 SGD or <$4000 USD P...
Mon, 24 Nov, 2014 at 11:06 AM
What is withdrawal assessments?
Withdrawal assessments is conducted upon the first withdrawal from SmoovPay account to merchant's bank account. This is our standard operating procedur...
Tue, 30 Dec, 2014 at 3:06 PM
Why is my withdrawal taking so long?
Have you provided us your bank account number?  If no, please enter your bank account number by visiting this page in your merchant account then drop ...
Tue, 11 Feb, 2014 at 3:06 PM
In which currency can i withdraw from Smoovpay?
Your customer(cardholder) can pay in any currency. Upon your integration Smoovpay(the receiving end) received in SGD or USD and withdraw to merchant in SGD ...
Fri, 10 Oct, 2014 at 3:04 PM
What are the charges to withdrawal process?
For SGD account, withdrawal fees of $3 SGD  applied for any amount less than $500 SGD. For USD account, withdrawal fees of $3 USD applied for any amount...
Wed, 28 Dec, 2016 at 3:11 PM
Why my Account balance and Withdrawable amount showing different amount?
Working Day 1:  Cardholders made payment of  $1,000 via Smoovpay. This will be reflected in "Account Balance" as $970.75. Assuming fees of...
Tue, 25 Oct, 2016 at 4:00 PM
When I sell, and get buyers to pay, how long can I get my money?
The whole process: - 3 days banking process from customer bank to Smoovpay holding bank - 2 to 3 days for transaction verification - 3 day...
Thu, 4 Sep, 2014 at 11:08 AM