We would advise merchant complete their Withdrawal Assessment first before starting in collection of payment. In the event SmoovPay unable to approve your Withdrawal Assessment, we will be performing the following procedures (if required) and we apologise for any inconvenience.

(1) Refunds will be made to the card holders for all the transactions reflected on your merchant account.

(2) The refunded transactions and status will be reflected in your Smoovpay merchant account.

(3) Email will be send to the card holders to inform them about the refunds.

(4) SmoovPay will proceed to "terminate" your Merchant Account after we have perform the refund 100% of the transaction.