Frequently asked questions on transactions.

How to calculate the "FEES" per transaction
For the formula on how to calculate the fees, kindly see the working breakdown below. Gross Amount Captured = 100.00 SGD Fees (MDR+ USC) = MDR (100*2.9...
Wed, 28 Dec, 2016 at 3:26 PM
Do you accept oversea transaction?
Yes, we do accept payment from oversea too.  Please take note to select "Accept Non 3DS Card" in merchant settings else your SmoovPay accou...
Thu, 19 Mar, 2015 at 4:06 PM
What currencies are supported by SmoovPay?
In SmoovPay, we only support Singapore Dollar (SGD) and United State Dollar (USD) currency collection. Merchant will only be able to select  However, we...
Mon, 10 Sep, 2018 at 12:06 PM
What credit cards can be used with SmoovPay?
Visa or MasterCard can be used to make payments through SmoovPay. Debit cards displaying a MasterCard, Visa logo are accepted too.
Wed, 6 May, 2015 at 1:57 AM
Do you support recurring payment?
Not yet.
Wed, 10 Sep, 2014 at 10:35 PM
Do you have a minimum transaction amount?
Yes, SGD 0.50. We do not have limitation for maximum transaction amount.
Wed, 16 Oct, 2013 at 1:53 PM
How do I refund?
Only the admin merchant or operator with refund permission can process refund.   Please click the "Payment Received" or "Full Payment H...
Thu, 21 Aug, 2014 at 1:55 PM
Do you charge for failed transactions?
For failed transaction it mean we could not capture the transaction.Charges applied only to successful transaction.
Fri, 14 Mar, 2014 at 6:28 PM
How do i accept non 3DS card?
All Singapore credit card are enhanced with 3DS function where One Time Password are sent to mobile upon making online transactions. Other countries might n...
Thu, 7 Aug, 2014 at 5:03 PM
Can carholder /user/ customer convert the payment to a local amount currency within the payments page?
During the integration part if you (merchant) choose to withdraw in SGD, your customer(cardholder) will be charged in their local currency the amount equiva...
Thu, 11 Sep, 2014 at 6:21 PM