Shopper FAQ

Frequently asked questions for shoppers and customers who had paid using SmoovPay.

I have not received my orders
To confirm the delivery address and delivery date for your order, please contact the online store or merchant from which you made the purchase.  The online...
Fri, 21 Nov, 2014 at 7:45 AM
How do I cancel my order and get a refund?
Please contact the store from which you made the purchase. The store is responsible at all times for any queries relating to the payment and fulfilment of y...
Thu, 31 Jul, 2014 at 1:01 PM
Can I check the status of my order/shipment from SmoovPay?
We are unable to track the status of your order as SmoovPay does not represent or in any part related to our sellers. SmoovPay is a third party payment supp...
Fri, 19 Sep, 2014 at 3:10 AM
How long can i expect a refund from merchant?
Refund made via SmoovPay, below are the estimated timeline which the cardholder will receive the money credited back to their Bank Account. - Local Card...
Mon, 18 Jun, 2018 at 3:02 PM