Account FAQs

Frequently asked questions for account holder of SmoovPay.

How to reset password in SmoovPay?
Merchant For merchant account owner, please send a request from your email registered with SmoovPay to or you may submit a Ticket at ...
Fri, 7 Sep, 2018 at 11:33 AM
Can I change my email address?
Like many payment gateways, our system do not allow merchant to change their email address. This is for security reasons. You may wish to sign up sig...
Thu, 24 Oct, 2013 at 6:40 PM
Can I use an email address registered with another SmoovPay account?
No. An email address can only be used with one SmoovPay account for security reasons.
Wed, 16 Oct, 2013 at 1:48 PM
Change of password every 90 days.
Our system will prompt you to change password every 90 days. Why change password often ? The reason password expiration policies exist, is to reduce the...
Wed, 16 Oct, 2013 at 1:48 PM
Can I use the funds in Smoovpay to pay for other services or purchases?
Smoovpay does not provide this function.
Mon, 17 Mar, 2014 at 10:38 AM
Can i change my log in ID/ merchant ID?
For security reason we are not able to allow changes for the merchant ID.
Mon, 9 Mar, 2015 at 6:08 PM