General
Frequently asked questions for merchants who just started using SmoovPay.
We do not enforce any chargeback limits. However, we do require information during sign up, such as the ACRA business profile, to understand more about the ...
Mon, 24 Mar, 2014 at 6:26 PM
In the event the transaction has been file by cardholder for chargeback dispute, we will inform the merchant immediately by sending an official email. Merch...
Thu, 19 Jul, 2018 at 5:53 PM
1. Go to our Sign Up page by navigating to following URL:
https://merchant.smoovpay.com/signup/business
2. Fill in your accou...
Wed, 6 May, 2015 at 7:07 PM
Owner of credit card issued in Singapore will automatically receive an one-time password (OTP) even if the merchant choose to accept "Non 3-D Secure (3...
Thu, 23 Jan, 2014 at 6:02 PM
You can login your SmoovPay by click on this URL:
https://merchant.smoovpay.com/account/login
Alternatively, you can login/sign up at Smoo...
Mon, 10 Apr, 2017 at 1:27 PM
For accounts belonging to the following banks, you may wish to take note of the following conditions when preparing the transactions:
Examples:
Bank Na...
Fri, 17 Jan, 2014 at 6:48 PM
It is the percentage of the transaction amount that the acquiring bank charges to the merchant for providing authorization to accept credit cards.
Smo...
Fri, 7 Feb, 2014 at 10:39 AM
Documents to file against dispute(whichever applicable) : item delivery receipt of goods or service, signed contracts, signed items received.
Mon, 22 Dec, 2014 at 2:32 PM
It takes 5 working days, starting from the moment we receive your Singapore Business Registration documents inside enquiry@smoovpay.com
Tue, 23 Dec, 2014 at 1:35 PM