Frequently asked questions for merchants who just started using SmoovPay.

What is the chargeback limit for SmoovPay?
We do not enforce any chargeback limits. However, we do require information during sign up, such as the ACRA business profile, to understand more about the ...
Mon, 24 Mar, 2014 at 6:26 PM
What is the chargeback process like?
In the event the transaction has been file by cardholder for chargeback dispute, we will inform the merchant immediately by sending an official email. Merch...
Thu, 19 Jul, 2018 at 5:53 PM
How to create a SmoovPay account
1.  Go to our Sign Up page by navigating to following URL:   2. Fill in your accou...
Wed, 6 May, 2015 at 7:07 PM
Will Singapore credit card owner receive OTP if I enable Non 3-D Secure Card?
Owner of credit card issued in Singapore will automatically receive an one-time password (OTP) even if the merchant choose to accept "Non 3-D Secure (3...
Thu, 23 Jan, 2014 at 6:02 PM
Logging In
You can login your SmoovPay by click on this URL: Alternatively, you can login/sign up at Smoo...
Mon, 10 Apr, 2017 at 1:27 PM
Singapore Bank And Branch Code Guide
For accounts belonging to the following banks, you may wish to take note of the following conditions when preparing the transactions: Examples: Bank Na...
Fri, 17 Jan, 2014 at 6:48 PM
What is Merchant discount rate (MDR) ?
It is the percentage of the transaction amount that the acquiring bank charges to the merchant for providing authorization to accept credit cards. Smo...
Fri, 7 Feb, 2014 at 10:39 AM
What are the supporting documents to file against chargeback dispute for mechant?
Documents to file against dispute(whichever applicable) : item delivery receipt of goods or service, signed contracts, signed items received.
Mon, 22 Dec, 2014 at 2:32 PM
How long does it take to approve "Withdrawal Assessment" form?
It takes 5 working days, starting from the moment we receive your Singapore Business Registration documents inside
Tue, 23 Dec, 2014 at 1:35 PM