It is recommended to change password frequently to prevent hacker or any unauthorised personnel log-in to your Merchant account.
1a) Here is the guide on how to change the password in your Merchant Account.
Step 1: Click on "Change Password" located on the left panel as shown in (Fig 1) Image
Step 2: Fill in the following information
- Current password: The most recent password you use to log-in your Merchant Account
- New Password: The new preferred Password (minimum 8 character)
- Confirm new password: Enter the new preferred password again for confirmation
1b) In the event you have forgotten your password, or have tried multiple times and results in your Account has been locked out:
Forgot your Password?
Kindly choose and perform the following option for assistance from our friendly SmoovPay Team.
You may email our Operation Team via firstname.lastname@example.org, and request to reset the password for your Merchant Account.
Below is the information to provide for clarification purposes
Title: Reset Password
Username: email@example.com (the email that you use to login to your Merchant Account)
Alternatively, you may lodge a ticket here at our Support Center https://smoovpay.freshdesk.com/support/tickets/new
You may refer to the screenshot below for reference.
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