- Have you provided us your bank account number?
- Is this your first withdrawal?
- Fraud Activity Detected
- Our automated fraud detection system will set off an alert whenever a suspicious transaction is made. A subsequent holding back of any withdrawal for the corresponding merchant will be automatically activated and will only be cleared after our investigation. If you suspect a case of fraud, please report a ticket to us.
Please note that we process withdrawal on monthly basis (1st Friday of the month).
- A minimal of S$500.00 is required in your account to trigger the auto withdrawal process.
- A minimal of US$4000.00 is required in your account to trigger the auto withdrawal process.
For any early withdrawal request, please allow 3 to 7 days (dependant on bank) for the bank to process the transfer.
- Early withdrawal fee: S$3.00 or US$18 respectively
- Please ensure a minimum amount of $10.00 in your account.
- For more details of the rates and fees: https://merchant.smoovpay.com/static/merchantfees