SmoovPay Support Center

Getting Started 8

• About SmoovPay
• How to get a SmoovPay Account?
• How to accept credit card online?
• What does it take to 'pass' the assessment?
• What happens to the money if merchant fail the assessment?

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Shopper FAQ 4

• I have not received my orders
• How do I cancel my order and get a refund?
• Can I check the status of my order/shipment from SmoovPay?
• How long can i expect a refund from merchant?

Developer FAQ 16

• How do I track if the transaction is successful?
• What is SmoovPay's payment process like?
• How do I integrate my IOS/Android application with SmoovPay?
• How do I integrate my E-Commerce site with SmoovPay?
• Will SmoovPay send me STR if the transaction fail?

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Account FAQs 6

• How to reset password in SmoovPay?
• Can I change my email address?
• Can I use an email address registered with another SmoovPay account?
• Change of password every 90 days.
• Can I use the funds in Smoovpay to pay for other services or purchases?

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Table of Content 1

• SmoovPay Merchant Account at a Glance

User Manual (For Merchant) 17

• 1.1 Business Profile
• 1.2 Account Balance
• 1.3 Change Password
• 1.4 Operator Management
• 2. Full Payment History

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General 9

• What is the chargeback limit for SmoovPay?
• What is the chargeback process like?
• How to create a SmoovPay account
• Will Singapore credit card owner receive OTP if I enable Non 3-D Secure Card?
• Logging In

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Withdrawal 7

• Do I get my money withdraw daily, monthly or every 3 days?
• What is withdrawal assessments?
• Why is my withdrawal taking so long?
• In which currency can i withdraw from Smoovpay?
• What are the charges to withdrawal process?

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Transactions 17

• How to calculate the "FEES" per transaction
• Do you accept oversea transaction?
• What currencies are supported by SmoovPay?
• What credit cards can be used with SmoovPay?
• Do you support recurring payment?

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New Features 0

Security 2

• What is 3-D authentication?
• What is 3D SecureCode or Verified by Visa?