As part of SmoovPay Policy, all Merchant who wish to use SmoovPay Payment Gateway Service are to complete their Withdrawal Assessment form in their Merchant Account, and to be eligible for their first withdrawal.


Withdrawal Assessment form is breakdown into 5 parts as follow:

  1. Business Entity - This portion is an auto filled up information which you have declare upon sign up and successfully created a SmoovPay Merchant Account
  2. Account Holder Information - If "Business Entity" Holder has another / is not  the Business Owner (Account Holder)
  3. Bank Account Information - Corporate or Personal Bank Account Detail (Singapore)
  4. Business Assessment - Product / Service Transacted and estimated sales volume
  5. Merchant Agreement Acknowledgement - To be read and agree before submitting the application form


Fig 1:


Withdrawal Assessment - Business Entity (Fig 1) is the Business Information that you have provided during the Signup process. In the event you have accidentally entered wrong information, kindly click on the link below and write to SmoovPay Operation Team to make amendment with a Template for your reference.

There are four (4) types of status you will see in your Withdrawal Assessment at the right hand side of the page:
  1. Awaiting Submission - Required to fill up on the missing field
  2. In Process - Successfully filled up and awaiting for SmoovPay to review the Withdrawal Assessment form
  3. Approved - SmoovPay had reviewed and approved your Withdrawal Assessment form and qualifies your Merchant Account for all Withdrawal Requests
  4. Rejected - SmoovPay is unable to accept your Business Nature or other reason (An email will be sent to you with explanation)

To start on filling up the Withdrawal Assessment, kindly read on the detail guide below for better understanding.


Fig 2:


Step 1: Business Owner Information
1a) Select here if the Business Owner is also the Account Holder - If the "Business Entity (Fig 1) is exactly the same, you may tick on the box and skip step 1a, 1b , 1c
1b) Business Owner Full Name - Name of the business owner
1c) Business Owner Email - Email of the business owner (an email will be send for verification purposes and for acknowledgement)
1d) Business Owner Contact Number - Contact of the Business Owner
1e) Business ACRA / Identification Document - Company ACRA(Bizfile) & either NRIC , S pass, Employment Permit , or Work permit are required to submit 
1f) Business Registration No. - Registration No. that is reflected on ACRA or UEN No. if applicable
1g) Address Line 1 - Address of the Company
1h) Address Line 2 - Address of the Company 2 (Optional)
1i) Postal Code - 6 Digit
1j) City - (Optional)
1k) Website - Company Online Website URL

Please Note*
*A sample format of the ACRA (Bizfile) is attached for your reference
* If the Business Owner is not the Account Holder as declared, kindly advise the Business Owner Email (point 1c) to check on the email inbox and click on the Verification link as shown in the screenshot below




Fig 3:


Step 2: Business Account Information
Click on the "edit" button and start filling up the Information
  • Bank Name - The Name of the Bank you are using e.g OCBC, DBS , UOB , CIMB, Standard Chartered , Maybank
    1. Choose "Other" for drop down and select the Issuing Bank of your Bank Account
    2. If the option in the dropdown is not available, you may enter the Bank Name on your own
  • Bank Code - The 4 Digit or the code from the Issuing Bank
  • Branch Code - The area code which classified the Branch Location
  • Account Number - The Bank Account Number that the bank given to you
  • Country - The Bank Location (country)
  • Swift Code - The code that is use for internet banking e.g. DBS/POSB - DBSSSGSG , UOB - UOVBSGSG

  • You may use the link provided below to guide you on how to successfully fill up this portion
    https://smoovpay.freshdesk.com/solution/articles/151147-1-1-business-profile

    Note* For all POSB Bank, kindly select "Other" as Bank Name and type "POSB"




    Fig 4:


    Step 3: 
    Business Assessment
    Fill up your current Business Nature and Sales Volume

    3a) Estimated Monthly Sales - Your monthly Online Sales Amount (Estimated)
    3b) Business Category - Select from the drop down option that describe closest to your Business Model 
    3c) Type of Product and Services to be transacted - Fill in the Product or Service that you are selling in general
    3d) Delivery and Redemption Process - No and Yes
    • No - The cardholder/customer will not receive the product/service on the same day as it requires waiting time ( state the waiting time required by completing point 3e)
    • Yes - The cardholder/customer will receive the product/service on the very same day (skip point 3e)
    3e) Waiting Period - The estimated time that the cardholder/customer will receive the product/service


    Fig 5:


    Step 4: Refund Policy
    Choose the following option on the Refund Policy that your Company is currently practicing
    • No - There is no refund allow in your Company once cardholder had made the payment
    • Yes - There is refund policy in your company, cardholder/customer can request for refund if the reason is valid and merchant accepted


    Fig 6:

    Step 5: Merchant Agreement Acknowledgement
    Please read our SmoovPay User Agreement for SmoovPay Service before ticking on the box.

    Once you have completed and understand our SmoovPay User Agreement, please be advised to "Save Draft" first before clicking on "Submit" button.

    Lastly, when you have completed the above processes, please notify our Operation Team by writing to us (enquiry@smoovpay.com) and provide us the following information for easy tracking:
    1. Username - Email that you use to sign up with SmoovPay
    2. Submission of Required Document (Bizfile & Personal Document) via Portal-SmoovPay Merchant Account or Email.


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