This feature is mainly for Administrator Account or an Operator with a "Checker" permission, if you have created in Operator Management to approve all "pending"" status transaction.




If you have assign an Operator to assist you in performing a "Refund" of a particular transaction, you will see the following screenshot in (Fig.1) showing there is a "Pending for Approval" transaction.


Fig.1:


  • Reference Code - SmoovPay Transaction ID for the particular Transaction
  • Request Type - Refund
  • Date - Date of the Refund that is being created by the Operator with "Maker" permission
  • Currency - SGD / USD
  • Amount - The amount of the transaction that is initially being paid by the cardholder
  • Fees/Refundable Amount - The amount to be refunded
  • Action - To "View" the Transaction Detail

To complete the whole process of Refunding the amount back to the cardholder, here is the sequence as follow:


Step 1: Click on the "View" Button 

Click on the "View" button and you will be directed to the particular Transaction Detail which require to refund.



Fig.2:


Step 2: Approve / Cancel Refund

In the screenshot (Fig 2) , those marked in red are defined as follow:

  1. Checker Remarks (Optional) - To insert comments for reference to your Operator
  2. Inform Customer - You can "Tick" on the box if you wish the system to send an email to the cardholder is refunding such transaction
  3. Cancel Refund / Approve Refund - To "Cancel" or "Approve" the Transaction to be refunded


Fig.3:



Step 3: Ensuring the Refund of the transaction
To ensure that the transaction is being completed successfully, you will see the message in the green box appear as shown in (FIg.3)



Fig.4:

Lastly, when you scroll down in the Transaction Detail, you will be able to see the Transaction History as shown in (Fig 4).



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