Merchant

For merchant account owner, please send a request from your email registered with SmoovPay to enquiry@smoovpay.com or you may submit a Ticket at our Support Center (https://smoovpay.freshdesk.com/support/tickets/new)

The password reset instructions would be sent to you within 24 hours on weekdays and 48 hours on weekends.


Operator

For operators or sub account, kindly click on the link below for a detail guideline.

Developer (Staging)
For developers, please send a request from your email registered with SmoovPay to enquiry@smoovpay.com or you may submit a Ticket at our Support Center (https://smoovpay.freshdesk.com/support/tickets/new)
The password reset instructions would be sent to you within 24 hours on weekdays and 48 hours on weekends. 


Please state that it is for staging account to prevent confusion


User Wallet (Cardholder)
For SmoovPay Wallet account, you may click on the link below to reset the password
https://user.smoovpay.com/account/forgotpassword

*NOTE: Please be inform that SmoovPay had stop allowing new Cardholder to sign up for creation of Wallet Account due to system upgrade. For all current existing user, you may continue to use such service for fast checkout.