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Transactions

Frequently asked questions on transactions.

Who sets the currency conversion rates?
The bank of the cardholder set the exchange rate. Smoovpay is the receiving party only.
Thu, 11 Sep, 2014 at 6:22 PM
What is the refund processing fee for 1. customer credit $25, and ask for $25 refund. (which our company has paid 0.97 smoovpay fee) 2. customer credit $25, used up $15, and ask for $10 refund (which we paid 0.97 as well)?
Refund is absolutely free regardless any amount required to be refunded. SmoovPay system will auto calculate what is the MDR needed to be refund. All you ne...
Mon, 29 Sep, 2014 at 3:00 PM
How to create a payment link?
Log in to your Smoovpay portal -On the left corner, click Payment link -Click Create(blue button) -Select "Multiple times use" -Select Cur...
Fri, 10 Oct, 2014 at 4:08 PM
Which web browser is compatible to use for Smoovpay?
For Chrome we support version 17 and above. For Internet Explorer we support version 8 and above. For Firefox we support version 2 and above.
Thu, 4 Dec, 2014 at 4:07 PM
Will this credit card details be stored on Smoovepay's servers? Can it also be stored on our servers so that customers can authenticate automatically?
Currently we do not store credit card details. Accordingly to Payment Card Industry Data Security Standard, we recommend merchant not to store any credit ca...
Fri, 26 Dec, 2014 at 11:00 AM
How much should i charge my customer in order to be able to withdraw $1000 from Smoovpay?
Let X be the amount to charge cardholder before MDR=2.9%=0.029 and $0.25 transaction fee X-(0.029X-$0.25)=$1000 X-0.029X+$0.25=$1000 ...
Wed, 11 Mar, 2015 at 6:41 PM
Request for additional email address for receiving SmoovPay Notification
Regards to adding additional email in receiving SmoovPay notification email for every successful transaction, we regret to inform you that we are unable t...
Fri, 4 Nov, 2016 at 6:35 PM
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